Frequently Asked Questions

What if I need to modify my order?

We strive to fulfill each order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. But we are unable to cancel or modify any order after the order has shipped.

How long about delivery time?

Generally it is 5-15 days if the goods are in stock. or it is 30-45 days if the goods are not in stock. But actually it is according to quantity.

What's your terms of shipping packing?

Generally, we pack our goods in Steel Frame or wood Case.

My tracking information says that my package was delivered but I do not see it anywhere. Where can I find my package?

If you received a notice from the package carrier stating your package was delivered, but you do not see the package, please contact your respective shipping carrier directly for assistance in locating your package.

What is your terms of payment ?

Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance , balance before shipment.

Where do I enter a promotion code on the website?

Once you add your items to your shopping cart, you can enter the promo code under Discount Code on the Cart page. Be sure your code has been applied before submitting your order.

What if I need to modify my order?

Fill in the Contact Form at the bottome of this page, select after-sale service, our service team will assist you promptly.

What if I need to change my shipping address?

If the package has been shipped, please fill in the Contact Form at the bottom of this page, we will change the address as you want.
If shipped already, please reject when delivery, and ask to return.

What is the warranty on EFCUT products?

Three year warranty against machine construction (except blades, tires, belts etc. consumables).

Does EFCUT cover the engines for warranty?

The engines warranty are insured by the engine manufacturer.For questions about the engine, you can contact the engine manufacturer. More information please refer to the engine user’s manual attached to the product.

How difficult is it to perform maintenance on the machine?

EFCUT products are designed with ease of maintenance in mind. Proper maintenance is vital and should be performed routinely with blades, belts and bearings being most important.

What are the chipper/shredders designed for?

The EFCUT chippers are designed to effectively reduce the volume of wood, leaves, and tree branches.

Can I visit the factory or get samples for free?

We welcome you to visit the factory, which has a special sample showroom of a full range of models, And you can try the machine to test the effect yourself.

Due to the weight of the product, we are unable to send you free samples.

We can supply the sample if we have ready products in stock, but the customers have to pay the sample cost and the freight cost.

Will EFCUT provide customized services?

If you purchase a large quantity, we support OEM services or design services, as well as product logo, packaging, pattern customization.

How long will the chipper blades last on my chipper/shredder?

Depending on the type of wood, age and cleanliness, chipper blades will work well for between five and ten hours. Dry, dirty wood will dull the blades faster.

Is any assembly required on a new EFCUT machine?

Don’t worry about this, in order to protect your goods from damage in transportation, the products will be simply disassembled and can be used with simple assembly.

If you have any problems during the installation process, you can refer to the installation instructions attached to the product, or contact us for online support or video technical support.

Is it harmful to run my engine at full throttle?

There is no harm, the engine at full throttle is the most efficient, but running at less than full throttle is disadvantageous to the engine.

However, the engine usually requires a moment to warm up enough to accept full throttle and load.

Still have a question?

Contact Form